CHINWE
Personal data and contacts will be open only to employers with access to CV database
Customer Services/Receptionist 200 000
Job Type: Full-Time

Goals

__________________________________________________________________________________________ I have a passion for customer service/marketing and I can create innovative solutions to keep customers committed to your brand and have them coming back for more. Achieving this through providing exceptional Service, building loyal relationships, solving problems thereby increasing sales.

Education

From 2006 to 2007
Houdegbe North American University, Cotonu
International Relations
Other
From 1996 to 2000
Rivers State University of Science and Technology
Secretarial Administtation
Degree
Languages:
English Fluently

Experience

CLIENT SERVICE OFFICER/SECRETARY
WORKFORCE MANAGMENT CENTRE/GUARANTY TRUST BANK PLC
May 2005 - Present Day (11 years 10 months)
Lagos
lagos
• Assisted private banking clients with all walk-in, telephone and email transactions and inquiries including deposits, cash withdrawals, transfers, ATM card support, loan servicing, and general bank account servicing. • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. • Educated clients on account services and capabilities and resolved all client inquiries regarding account balances, statement information, and general product and/or service information. • Offer client support services in accurate and timely fashion thereby building positive and productive relationships with clients that yield return to the company. Handles calls and promptly forward them to appropriate person among 45 employees in the branch. • Provide administrative/secretarial support for the unit/group such as assisting customers/visitors, and resolving and referring a range of administrative problems and inquiries to the appropriate teams in order to strengthen client relationships with the company. • Coordinate and perform a range of reports (Daily and Weekly) as a checkmate on performances of the various teams in order to attain to organizational growth and other operational support activities for the branch/group; serve as a liaison with other teams and operating units in the resolution of day-to-day administrative and operational problems. • Schedule and coordinate meetings, • Establish, maintain, and update files, records, and other documents; develop and perform routine analyzes. Sort, review, screen and distribute incoming and outgoing mails. • Ability to use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone task like call transfers, taking messages, call backs, holds, unintentional disconnects. Understand the impact of attitude in handling calls professionally.
Client Service/Front Desk Officer
Newcare Health services Ltd, Ogba, Ikeja – Lagos
February 2003 - December 2004 (1 year 11 months)
Lagos
Ogba - Ikeja
• Interacted with company’s client to provide them with information on inquiries regarding products and services. • Utilized effective problem solving and time management skills in client service operations. • Composed and distributed inter-departmental memorandum (e-mail, document, etc) and ensured timely delivery and receipt of important information while at the same time maintained confidentiality. • Internet Research. • Marketed company’s products and provided support in new product development and enhancement activities. • Made frequent client calls and visits to strengthen client relationships. • Developed process improvements to enhance service efficiency and effectiveness. Provided assistance to less experienced staff when needed.
Secretary
Nigeria Agip Oil Company, Port Harcourt
January 1994 - January 1995 (1 year 1 month)
Rivers
Port Harcourt
• Attended to suppliers/visitors on safety related issues • Office Administration – Kept record of safety accessories, collated daily report from float stations, supervised excavation, renovation and other minor safety enhancement work within the premises in collaboration of a safety officer. Issued safety wears to workers both off -shore and base, archived and record management. • Provided administrative/secretarial support for the department such as answering telephones, assisted visitors and carried out other administrative duties assigned to me by the Safety Superintendent.
Secretary
Nigeria Agip Oil Company, Port Harcourt
January 1994 - January 1995 (1 year 1 month)
Rivers
Port Harcourt
• Attended to suppliers/visitors on safety related issues • Office Administration – Kept record of safety accessories, collated daily report from float stations, supervised excavation, renovation and other minor safety enhancement work within the premises in collaboration of a safety officer. Issued safety wears to workers both off -shore and base, archived and record management. • Provided administrative/secretarial support for the department such as answering telephones, assisted visitors and carried out other administrative duties assigned to me by the Safety Superintendent.

Additional information

Certificates, Courses, Trainings
Achieving Attitudinal Excellence April 24 - 25, 2009 Customer Service Programme August 10-13, 2007 Personal Effectiveness & Time Management April 22- 23, 2006
About Me
My name is Chinwe Amaefule. I studied Secretarial Administration at Rivers State University of Science and Technology and have a Master’s degree in International Relations from Hudegbe North American University, Cotonu, Benin Republic. I am an intelligent and analytical young lady with profound experience in Customer Services/Care, spanning key areas such as Secretarial Administration and Switchboard Operation. I also garnered valuable experience working with marketing teams in my present organisation for over nine years. The aim being to delimit the Customer Relationship Management and imbed the services across the companies. Presently, I am working but need to explore other ventures in order to acquire more experience, development and growth. I have a passion for customer service/marketing and I can create innovative solutions to keep customers committed to your brand and have them coming back for more. Achieving this through providing exceptional Service, building loyal relationships, solving problems thereby increasing sales .I will stop at nothing to add immense value to your organisational set goals as I find myself worthy in character and in learning Yours sincerely, Chinwe Amaefule