Solomon
Personal data and contacts will be open only to employers with access to CV database
Customer care representative 65 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2004
Nnamdi Azikiwe University, Awka, Anambra State
From 0 to 1997
Bishop Crowther Seminary, Awka, Anambra State
Languages:
English

Experience

Mobile Money Agent
FirstBank Mobile Money Service (Firstmonie)
February 2013 - Present Day (4 years 1 month)
  • Explainiing, promoting and selling Firstmonie products and services
  • Registering customers on the mobile money service
  • Educating and guiding customers on carrying out mobile money transactions
  • Receiving cash deposits
  • Paying out cash to customers
  • Resolving transaction issues
  • Assisting customers with inquiries
Customer Care Representative
Visafone Communications Limited
November 2008 - December 2010 (2 years 2 months)
  • Handling inbound calls and responded to customer complaints
  • Resolving complaints, network and billing issues
  • Providing information on company products and services
  • Recommending service and products options to meet customer needs
  • Assisting customers with activations
  • Restoring confidence of customers and repaired trust
  • Directing unresolved issues to team supervisor
  • Completing call logs

Achievements:

  • Managed a high-volume workload within a target-driven environment
  • Handled over 800 inbound calls in any given week and often met performance benchmarks
  • Facilitated retraining courses for colleagues on customer handling, company products and services
  • Voted among the ‘’5 Most Respected Reps’’ for the Year 2009. Voting was based on overall office conduct, personality and attitude to work

Additional information

About Me
Graduate of English language with over 3 years of experience providing customer support services over the phone and face to face. I have a passionate commitment to customer service. I am particularly strong in listening to and understanding the needs of customers, asking the right questions, resolving issues and showing respect.