Augustus
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Customer care representative 100 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2007
University of Benin, Benin-City
Languages:
English

Experience

Customer Service
MTN Nigeria Ltd
May 2009 - Present Day (8 years 2 months)

  • Monitor and assign work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative
  • Trains and explains tasks, while assisting in the solution of challenges
  • Receives and analyzes customers' requests and routes the request to the proper person
  • Analyzes transactions, corrects records, and adjusts errors
  • Maintains liaison with other departments for speedy service delivery to customers.
  • Guides customers to make best choices of Products & Services
  • Prepares and forwards preliminary paperwork to Returns and Replacements on problem order
  • Provides feedback to customers and Organization and retains customers on the network

MTN Nigeria Communications Ltd

Retail Customer Service & Sales Support (Team Lead)

2009- 2011

  • Implement sales plan, monitor trade Channels and sell airtime via VTU
  • Grow and maintain existing sales accounts
  • Market segmentation and penetration into virgin parts of the trade
  • Monitor and report competitive activities
  • Manage and develop Sub-Trade partners and Retailers
  • Present and demonstrate product support during Promos & Exhibitions
  • Plan and execute promotions to increase sales of products and services.
  • Test new product releases and report findings to technical team

Retain customers on the network.