MTN Nigeria Ltd
May 2009 - Present Day (8 years 2 months)
- Monitor and assign work to Customer Service Representatives, while performing all the tasks of a Customer Service Representative
- Trains and explains tasks, while assisting in the solution of challenges
- Receives and analyzes customers' requests and routes the request to the proper person
- Analyzes transactions, corrects records, and adjusts errors
- Maintains liaison with other departments for speedy service delivery to customers.
- Guides customers to make best choices of Products & Services
- Prepares and forwards preliminary paperwork to Returns and Replacements on problem order
- Provides feedback to customers and Organization and retains customers on the network
MTN Nigeria Communications Ltd
Retail Customer Service & Sales Support (Team Lead)
- Implement sales plan, monitor trade Channels and sell airtime via VTU
- Grow and maintain existing sales accounts
- Market segmentation and penetration into virgin parts of the trade
- Monitor and report competitive activities
- Manage and develop Sub-Trade partners and Retailers
- Present and demonstrate product support during Promos & Exhibitions
- Plan and execute promotions to increase sales of products and services.
- Test new product releases and report findings to technical team
Retain customers on the network.