Benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
Elevated school’s customers-satisfaction index from 70% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with the School’s policies.
Served on special taskforce charged with turning around under-performing staff.
Exemplified the second-to-none customer service delivery for which Grandmates Schools is nationally renowned in all interactions with customers.
Introduced training programs that enhanced employee performance and helped build a motivated workforce.