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MARY OLUFOLAKE
Personal data and contacts will be open only to employers with access to CV database
Customer care specialist, education, OIL AND GAS, government, telecomm 100 000
Job Type: Full-Time

Education

From 0 to 2006
UNIVERSITY OF ILORIN
From 0 to 2016
University of Ilorin
chemistry
Languages:
English

Experience

production/sales
Globalight Nigeria limited
January 2013 - Present Day (4 years 3 months)
Front - end supervision of production processes Ensuring quality control Training and staff coordination Etc.
Chemistry teacher
Grandmates Secondary School
March 2008 - Present Day (9 years 2 months)

 Benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.

 Elevated school’s customers-satisfaction index from 70% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with the School’s policies.

 Served on special taskforce charged with turning around under-performing staff.

 Exemplified the second-to-none customer service delivery for which Grandmates Schools is nationally renowned in all interactions with customers.

 Introduced training programs that enhanced employee performance and helped build a motivated workforce.