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Olumuyiwa
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Customer care specialist 1 500 000
Job Type: Full-Time

Education

From 0 to 2009
Olabisi Onabanjo University, Ago-Iwoye
Languages:
English
French

Experience

Customer Care Representative
Globacom Nigeria Ltd.
March 2012 - Present Day (5 years 4 months)
  • Daily Receive, process and resolve customers’ queries, requests and complaints to their delight.
  • Upsold and cross-sold company products and services (new and existing) to prospects and existing customers alike.
  • Creatively interfaces between the company and customers for feedback on its products and services.
  • Escalating unresolved issues (only about 20%) to appropriate unit for prompt resolution.
  • Complete understanding and utilization of Customer Relationship Management (CRM) tools to document customers’ details and issues, and solution proffered.
  • Maintains cordial relationship with them after profiling them to know how to serve them. This is to keeping them loyal to the Globacom brand.
  • Consistently perform excellently at routine knowledge checks of the company products, services and business processes/procedures.