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Customer care 46 000
Job Type: Full-Time , open to relocation


From 0 to 2010
Lagos state Polytechnic


Customer care
Ison Bpo (Airtel NG)
November 2012 - Present Day (4 years 8 months)

I am working with (Ison Channel Bpo) Airtel Nigeria as a front line agent (Outbound Customer care), i have also worked as an inbound agent in the same organisation, where some of my job functions are; to deliver high quality of customer service over the telephone, using appropriate systems and applications in resolving customers queries or complaints, analyzing training needs of team members base on systems and application as well as products and services, also assist in developing and regularly updating a document that simply explain how to use various call centre systems and applications and challenges identified.