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Osaze
Personal data and contacts will be open only to employers with access to CV database
Customer consultant 70 000
Job Type: Full-Time

Education

From 0 to 2008
Benson Idahosa University, Benin City.
No added languages

Experience

Customer Service Representative
MTN Nigeria
August 2011 - Present Day (5 years 8 months)

Crisis management.

Brand equity management.

Problem resolution.

Cross-selling/Up-selling

Customer Life cycle retention management.

Achievement: I have been able to resolve 99% queries from 2011 to January 2013

Network Business Solutions Personnel
Ampersand Hi-technologies Limited
January 2010 - July 2011 (1 year 7 months)

Planning, Designing and Implementation of Networking solutions.

Survey on prospective client location to identify network solutions to drive the business forward.

Researching of possible business solutions to improve communication.

Research into strategies to market services and solutions.

Provide online help-desk Customer services to clients with networking challenges.

Use of MS Office 2007 for preparation of reports, proposals, and MS Visio for Network Design and other duties as directed by the organisation.

Achievement: I was able to bring in clients and increase company revenue by 50% within 3 months in 2011.