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Customer experience executive
Job Type: Full-Time


From 0 to 2007
university of jos, Nigeria
No added languages


customer experience executive
etisalat nigeria
November 2009 - Present Day (7 years 9 months)

within this period, the first call resolution rate increased by 15 percent and so was our customer retention level. we have an exponential growth rate in terms of sales and product development which was attributed to the positive feedback from my department. this in turn reflected on the subscriber base nation wide.