January 2013 Till date Customer Care Associate For Tech Mahindra (Nigeria)
January – February I underwent training on end to end skill and vocational development with a curricular made by The “Centum Learning” Company.
• March 2013 after completion of training and certification, I work as a customer center associate for Tech Mahindra Nigeria Limited.
• I handle Airtel Nigeria customers with network related issues to find resolve and as best manage them.
• I deal with Multi Ethnic Customers from all parts of Nigeria, Learned, Semi illiterates and illiterates, people that are easy to work with and persons that are almost impossible to handle.
• I also document interactions with all customers, for company reference.
• April – date Upon assessment of my work in the organization I was promoted to be part of the 6man team handling the company’s social media.
• Here I handle Airtel Nigeria customers and others who want to make enquiries about the network, by answering enquiries and resolving complaints, also calling customers to confirm resolution and ensure satisfaction.
November, 2011- October, 2012 NYSC service with Ogun State Property And Investment Corporation (OPIC)
• During my service year I was posted to the Ogun State Property And Investment Corporation (OPIC) in Abeokuta, where I was posted to the organization’s ADMIN II. My Duties were:
• Managing and Discharging Information To/of my colleagues and bosses alike • Sorting of Staff files and working on them as instructed
• I was in charge of Handling the bonds of the Organization’s junior staff
• I handled Corps Members Internal and External clearance and only had to submit them to my boss for a signature and Organization’s Stamp.
My contribution to an organisation lies in my ability to be precise and accurate and therefore am is able to weigh up situations and the consequences of action taken. I am by nature friendly, outgoing and social and coupled with my logical and systematic approach, will promote the organisation, internally and externally in a factual and detailed manner.
I also have the flexibility, to change tasks quickly and after researching all the information and the natural ability of leading people in my desired direction.