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Adanma
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Customer operations associate 123 000
Job Type: Full-Time

Education

From 0 to 2002
University of Calabar, Cross River State
No added languages

Experience

Customer Operations Associate
Airtel Nigeria (Outsourced to Tech Mahindra)
May 2012 - December 2012 (8 months)

Investigate/Resolve all customer complaints routed via Remedy, email, SMS and other channels accurately and within set service level.

Support for Service Providers, Data Services, Value Added Services and all Airtel products and Services. 

Communicate with stake holders to ensure timely remedy resolution and reporting.

Customer Support Associate
Airtel Nigeria (Outsourced to Bezaleel)
February 2010 - April 2012 (2 years 2 months)

Confirming resolution of customer issues and  queries.

  Ensuring turn around time and service level agreement for each customers query is met.

Ensuring updates and feedbacks are relayed to subscribers with unresolved queries.

Customer Care Consultant
VMOBILE NIGERIA – CELTEL NIGERIA – ZAIN NIGERIA
August 2006 - January 2010 (3 years 6 months)

Resolving postpaid customer queries; educating the subscribers of recent developments in the company.

  Ensuring proper query identification, resolution and escalation of unresolved queries to the appropriate units.

Ensuring updates and feedbacks are relayed to subscribers with unresolved queries.

Ensuring turn around time and service level agreement for each customers query is met.

* Delegation Of Authority – Team Lead

Responsible for checking the daily reports and ensuring that the customer service representatives in the team are performing to required standards. Generate statistics and prepare daily shift reports weekly for the team.