Online Customer Care Representative
September 2009 - Present Day (7 years 6 months)
Enlightening customers about the products and services of the organisation, attending to and resolving customer’s queries appropriately & efficiently.
Providing accurate and appropriate information in response to customer inquiries.
Addressing customer service inquiries in a timely and accurate fashion.
Building customer loyalty by placing follow-up calls for customers who reported product issues.
Collecting customer feedback and making process changes to exceed customer satisfaction goals.