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oluwakemi
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Customer relation executive
Job Type: Full-Time , open to relocation

Education

From 0 to 2006
university of lagos
From 0 to 2011
Association of Business Practitioners Certificate
From 0 to 2012
Personal Development For Enhanced Performance_ HR Exponentials, Nigeria
From 0 to 2013
Value-Based Customer Service _HR Exponentials, Nigeria
Languages:
English

Experience

Online Customer Care Representative
MTN
September 2009 - Present Day (7 years 6 months)
Enlightening customers about the products and services of the organisation, attending to and resolving customer’s queries appropriately & efficiently. Providing accurate and appropriate information in response to customer inquiries. Addressing customer service inquiries in a timely and accurate fashion. Building customer loyalty by placing follow-up calls for customers who reported product issues. Collecting customer feedback and making process changes to exceed customer satisfaction goals.
Marketing/Customer Services Officer
FCMB
March 2008 - September 2009 (1 year 7 months)
Delivered informational sales presentations to potential investors to build symbiotic client relationships. Opened new customer accounts. Dealt with new customer queries and account opening procedures. Delivered prompt, accurate and excellent customer service.

Additional information

About Me
Proficient with Microsoft office system (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook), and Customer Relationship Management software (CRM) Experience in marketing and providing after sales support with excellent communication and interpersonal skills. Deadline-oriented Conflict resolution techniques High customer service standards Strong problem solving ability