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EBELECHUKWU
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Customer relations/business development officer 270 000
Job Type: Full-Time

Education

From 0 to 2011
MASTERS IN BUSINESS ADMINISTRATION
From 0 to 2000
University of Lagos
From 0 to 1994
Federal Government Girls' College Owerri
No added languages

Experience

Head,Customer Service Department
ZENITH BANK PLC
January 2006 - Present Day (11 years 2 months)

Supervising and delegating duties to members of the unit.

Collating and reporting exceptions in the unit to Head of Operations/Branch Manager.

Reaching out to clients to provide and maintain marketing communication strategies.

Meeting with heads of units and the Branch Head to discuss pertinent issues and writing reports and analysis of such leading to the proffering of solutions in aiding branch growth.

Providing weekly and monthly progress reports to management.

Initiating new business for the branch/bank.

Delivering personalized service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.

Ability to understand customers’ needs and provide appropriate solution and attention.

Identifying cross-selling opportunities during customer interaction.

Consistently deliver quality service to customers to achieve total customer satisfaction.

Solicit customers’ feedback and identify problem trends for improvement actions.

Assisting customers with their enquiries, escalate/ re-direct problems when appropriate

Any other duties and responsibilities assigned to me by my boss.

Customer Service Officer
Hallmark Bank Plc
January 2004 - January 2005 (1 year 1 month)

Opening of new accounts using HGBS (Hallmark Bank Globus Banking System).

Providing information to clients.

Proffering and providing solutions to clients’ complaints.

Reaching out to clients to provide and maintain marketing communication strategies.

Reconciliation of accounts.

Receiving and sending clearing instruments.

Sending out of legal search and verification of customers’ addresses.

Issuing of checkbooks and other banking instruments.

Balancing of books.

Preparation of drafts or managers’ checks.

Reaching out to clients to provide and maintain marketing communication strategies.

Introducing customers to products and services of the bank.

Provide financial advisory services to clients on a case by case basis.

Initiate and develop new business opportunities on behalf of the bank

Supervisor, Customer Service Department
Direct On Pc
January 2003 - January 2004 (1 year 1 month)

Supervising the overall activities of the department.

Providing weekly and monthly progress reports to management.

The use of FACTS accounting software in ledger analysis.

Use of Microsoft Office Suite, Sales Goldmine, and ASAP page soft ware in data analysis.

Contacting clients via phone calls and e-mail to get feedback from them and using such means to help solve their problems.

Reaching out to clients to provide and maintain marketing communication strategies.

Maintaining records of clients’ complaints.

Proffering and providing solutions to clients’ complaints.

Acting as a bridge between clients and the company in the provision of services.