Visiting customers to build relationship and ensure continued use of company products
Selling of additional company products and version upgrades to meet other needs of the customers.
Obtaining feedback from customers to resolve customer challenges and improve services.
Managing aggrieved customers, resolution of their issues to ensure retention of such
Following up with all relevant units within the organization to ensure customer issues are resolved.
Preparing correspondences to customers e.g proposals and other letters to advise on the company's direction and the impact on customers