Taiwo
Personal data and contacts will be open only to employers with access to CV database
Customer relationship manager 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2006
UNIVERSITY OF ADO EKITI
No added languages

Experience

CUSTOMER SERVICE OFFICER/TEAM LEAD
MTN N COMMUNICATION LTD
May 2011 - Present Day (6 years 1 month)

Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.

Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.

Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.

Coach, facilitate, solve work problems, and participate in the work of the team

Observe training needs and relay training needs and requests to supervisor

Retrieving the MTN lines for the customers through Seibel CRM (Sim Swap)

Selling of recharge cards, Sim pack, welcome back, Blackberry, Fast link modem e.t.c on IFS Retail Application

Helping customer to resolve their queries

Updating any request made by the customer into the system

Answering the queries of the customers in an ethical and informative way

Promoting customer care and the business

Customer Relationship Manager
FIRSTCALL GROUP OF COMPANIES
June 2008 - August 2009 (1 year 3 months)

Responsibility/Achievements:

Coordinating and directing men to the market

Marketing of Company products (Both Micro Finance Bank, Real Estate and Insurance)

Sourcing for New customers

Resolving queries from different sub contractors

Market Survey and Development of New Business Environment.

Building Customer relationship and Confidence

Meeting Target on Monthly basis.

MARKETING EXECUTIVES
IGI COMPANY LIMITED
April 2007 - April 2008 (1 year 1 month)

Marketing of Company’s policies (for Life and Non Life) Deposition of Customer fund to Company Account.

Built Customer relation and confidence for the company.

I converted over 30 prospects to active customers.