Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.
Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.
Coach, facilitate, solve work problems, and participate in the work of the team
Observe training needs and relay training needs and requests to supervisor
Retrieving the MTN lines for the customers through Seibel CRM (Sim Swap)
Selling of recharge cards, Sim pack, welcome back, Blackberry, Fast link modem e.t.c on IFS Retail Application
Helping customer to resolve their queries
Updating any request made by the customer into the system
Answering the queries of the customers in an ethical and informative way
Promoting customer care and the business
Coordinating and directing men to the market
Marketing of Company products (Both Micro Finance Bank, Real Estate and Insurance)
Sourcing for New customers
Resolving queries from different sub contractors
Market Survey and Development of New Business Environment.
Building Customer relationship and Confidence
Meeting Target on Monthly basis.
Marketing of Company’s policies (for Life and Non Life) Deposition of Customer fund to Company Account.
Built Customer relation and confidence for the company.
I converted over 30 prospects to active customers.