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Customer servic 450 000
Job Type: Part-Time


From 0 to 1997
University of Port Harcourt
No added languages


from Call Centre Agent to Customer Operations Associate
Celtel Nig to Zain to Airtel and then Techmahindra. The same telecom company but with different names.
January 2007 - January 2012 (5 years 1 month)

As a call centre agent, pick customers call, resolve the ones I will resolve immediately. Then escalate the difficult or the ones to be done by customer operations agent. Then as customer Operation associate was responsible of resolving queries logged by call centre agent and made sure that customers are satisfied at the end.