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ADETUTU OLUWAKEMI
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Customer service/ administration AND office support
Job Type: Full-Time

Education

From 0 to 2002
OSUN STATE COLLEGE OF TECHNOLOGY ESA OKE
From 0 to 2007
THE POLYTECHNIC IBADAN
No added languages

Experience

CUSTOMER SERVICE EXECUTIVE
21ST CENTURY TECHNOLOGIES LTD
January 2010 - April 2011 (1 year 3 months)

RESPONSIBILITIES:

  • Answering incoming calls for customers.
  • Dealing with customers reported faults.
  • Logging all call types and forwarding to required departments for quick resolution.
  • Maintaining the customer service standard set by management.
  • Handling and resolving all customer complaints effectively and to the satisfaction of the customer, taking remedial action where necessarily.
  • Liaising with other department to ensure that the standards of customer service are maintained.
  • Ensuring that our performance delivery is with creativity and program aligned goals.
  • Telemarketing and sales to customers.
  • Providing assistance to subscribers in relation with handset enquiries, personal call blocking code to both prepaid and postpaid account as well as processing and updating their account data.

ACHIEVEMENT:

Resolved long time reported faulty lines.

CREDIT CONTROL
21ST CENTURY TECHNOLOGIES LTD
April 2009 - January 2010 (10 months)

RESPONSIBILITIES:

• Reviewing, preparing and analyzing account receivable.

  • Maintaining the clients through continuous satisfactory services, which ensure a continuous and sustained patronage (Relationship Marketing).
  • Interfacing with multiple departments including switch and customer service staff.
  • Preparing weekly and monthly reports, including credit hold reports, bad debt report, new credit application reports.
  • Researching /investigating account disputes and billing discrepancies.
  • Performing account payment reconciliation.
  • Recovery of company’s debt from clients that owes.


ACHIEVEMENT:

Recovered bad debts and reconciled written off account payment.

FINANCE OFFICER
21ST CENTURY TECHNOLOGIES LTD
February 2007 - April 2009 (2 years 2 months)

RESPONSIBILITIES:

  • Assist in working payroll with the finance manager.
  • Disbursement of weekend allowance for network staff.
  • Transfer cheques to company’s account.
  • Taking company’s account balance from the banks account officers daily.
  • Custodian of petty cash.

ACHIEVEMENT:

Opened pension account for staff and was able to remit all the percentages from the month each one of them started working for the company.