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Nkechi
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Customer service administrator,
Job Type: Full-Time

Education

From 0 to 2012
Service Quality Institute, USA
No added languages

Experience

Customer Service Administrator
Smartek Appliances Limited
November 2011 - Present Day (5 years 7 months)

Manage the customer relationships and escalations across the entire customer base. Work very closely with sales to identify service issues and works with the Service delivery team to develop and implement long lasting solutions. Partners with Sales and Service delivery staff to insure that business and operational requirements for customers are satisfactorily met

  • Identify areas of improvement in the company and assist in creating and implementing solutions
  • Perform any other duties assigned by the Director of Service Delivery and Customer Service
  • Monitor progress and achievement through performance metric reports and take corrective action

as appropriate and in a timely manner

  • Identify areas of improvement in the company and assist in creating and implementing solutions

meeting with clients, partners and suppliers

  • Works as an integral part and senior member of the Service delivery team
  • Works with all personnel and outside contacts to satisfy clients and achieve company goals

Customer Service (CS)