Erionamhen
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Customer service advisor/quality control officer 120 000
Job Type: Full-Time

Education

From 0 to 2010
Ambrose Alli University
No added languages

Experience

Customer Service Advisor
British Gas Services
July 2011 - October 2012 (1 year 4 months)
  • To assess and resolve enquires, request and complaints, primarily on the telephone to ensure that customer enquiries are resolved at first point of contact, unless specialist investigation was required.
  • Using Programmes such as SIEBEL, WMIS and BANNER to assess customers account, chase up their appointments, book jobs for customer who called to make claim on their agreement, meet the satisfaction of customer desires, and refer to other departments for service satisfaction, rendering other products and services they may be eligible for which they may not be aware of.
  • Took payments for customer who called to make payments for their agreement and send renewal letters for agreement when the year is coming to an end for a customer’s agreement.
  • Participated in the induction and training of new customer services advisors to ensure a high level of up to date knowledge is maintained
Laboratory Assistant (Quality Control Unit}
Ewu Feeds and Flour Mill, Ewu Edo State
August 2003 - September 2007 (4 years 2 months)

Participating in all aspect of routine analytical work in Quality Control Department involving standard component of raw materials such as amino acid in proteins, carbohydrate levels in starch, moisture content, mineral components in fibre coming into the factory,

Following the SOPs and policies in the refinery processes of wheat

Using Farinograph and Extensograph on flour to check the velocity at which flour breaks and the crude protein (gluten) in flour which contains gluten and gladine.

Produced written reports of analytical procedures and results