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Adenike
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Customer service consultant 100 000
Job Type: Full-Time

Education

From 0 to 2014
University Of Lagos(Masters in Public and International Affairs)
From 0 to 2007
University of Lagos
No added languages

Experience

Customer Service Consultant
Airtel Nigeria
July 2009 - September 2012 (3 years 3 months)
  • Greet customers in a courteous, friendly and professional manner.
  • Actively listen to the callers to assess and clarify service needs.
  • Own and manage the customer relationship, resolving calls in an efficient and timely manner.
  • Stay current on products, services, promotions, procedures and terminology.
  • Secure customer satisfaction in every interaction in a professional manner.
  • Provide the AIRTEL customers with the excellent service and support.
  • Fulfil customer needs for new products and services.
  • Fulfil individual and team based performance parameters (KPIs).
  • Handle and resolve all calls from customer on the general access number.