Customer Service Consultant
July 2009 - September 2012 (3 years 3 months)
- Greet customers in a courteous, friendly and professional manner.
- Actively listen to the callers to assess and clarify service needs.
- Own and manage the customer relationship, resolving calls in an efficient and timely manner.
- Stay current on products, services, promotions, procedures and terminology.
- Secure customer satisfaction in every interaction in a professional manner.
- Provide the AIRTEL customers with the excellent service and support.
- Fulfil customer needs for new products and services.
- Fulfil individual and team based performance parameters (KPIs).
- Handle and resolve all calls from customer on the general access number.