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ngozi
Personal data and contacts will be open only to employers with access to CV database
Customer service excutive 120 000
Job Type: Full-Time

Education

From 0 to 2006
university of ilorin kwara state
No added languages

Experience

call center agent / sup supervisor
access bank contact center
January 2011 - Present Day (6 years 7 months)

Access bank plc Nig. (call center agent, sup supervisor) Sept 2011 - Date

 Providing customers with their statement and account information via email and phone.

 Answering and processing customer enquiries/queries by providing up to date information.

 Providing a high level of customer service to all through up to date product and system Knowledge.

 Collating and mining customer data using Siebel CRM application.

 Providing E-banking solutions and assistance to customers.

 Activation of E-banking tokens with the Entrust application

 Activating ,monitoring and providing solutions to Visa Credit Cards and Black Cards using MSCC Application

 Generating E-statements for Visa Credit Cards and Black Cards.

 Providing assistance and solutions to visa debit cards enquiries/queries using the FIMI Application

 Supervisory functions in the team

 Training new agents on the job

 Drawing up team schedule and daily reports of the team.

HR/Admin officer
Practical Habitat Ltd
January 2009 - January 2011 (2 years 1 month)

Practical Habitat, Lagos, Nigeria (Human Resource/Administrative Officer) Oct 2009 - Jan 2011

Past Duties & Responsibilities:

 Managing staff welfare.

 Handling all office and administration functions.

 Customer service and satisfaction.

 Working closely with all the departments, increasingly in a consultancy role, assisting team heads and project managers to adequately implement company’s policies and procedures.

 Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.

 Planning and delivering trainings staff, workshops and inductions.

 Establishing rapport and partnerships with different clients to coordinate their needs and requirements.

 Also acted as the executive/personal assistant to the Managing Director.

relation manager
Zenith Bank
January 2008 - January 2009 (1 year 1 month)

Zenith bank, Lagos, Nigeria (Relationship Manager) Sept 2008 - Sept 2009

Past Duties & Responsibilities

 Ensured that customer’s were at all times satisfied with the banks packages and services.

 Selling the banks products and services to meet customers’ needs.

 Deposit Mobilisation

 Relationship Management

 Filing and Documentation of customer information