Access bank plc Nig. (call center agent, sup supervisor) Sept 2011 - Date
Providing customers with their statement and account information via email and phone.
Answering and processing customer enquiries/queries by providing up to date information.
Providing a high level of customer service to all through up to date product and system Knowledge.
Collating and mining customer data using Siebel CRM application.
Providing E-banking solutions and assistance to customers.
Activation of E-banking tokens with the Entrust application
Activating ,monitoring and providing solutions to Visa Credit Cards and Black Cards using MSCC Application
Generating E-statements for Visa Credit Cards and Black Cards.
Providing assistance and solutions to visa debit cards enquiries/queries using the FIMI Application
Supervisory functions in the team
Training new agents on the job
Drawing up team schedule and daily reports of the team.
Practical Habitat, Lagos, Nigeria (Human Resource/Administrative Officer) Oct 2009 - Jan 2011
Past Duties & Responsibilities:
Managing staff welfare.
Handling all office and administration functions.
Customer service and satisfaction.
Working closely with all the departments, increasingly in a consultancy role, assisting team heads and project managers to adequately implement company’s policies and procedures.
Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
Planning and delivering trainings staff, workshops and inductions.
Establishing rapport and partnerships with different clients to coordinate their needs and requirements.
Also acted as the executive/personal assistant to the Managing Director.
Zenith bank, Lagos, Nigeria (Relationship Manager) Sept 2008 - Sept 2009
Past Duties & Responsibilities
Ensured that customer’s were at all times satisfied with the banks packages and services.
Selling the banks products and services to meet customers’ needs.
Filing and Documentation of customer information