SEUN
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Customer service executive 130 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
ADEKUNLE AJASIN UNIVERSITY AKUNGBA
From 0 to 2004
ASHDALE COLLEGE
No added languages

Experience

HOTEL AND PACKAGE EXECUTIVE
WAKANOW.COM LIMITED
April 2012 - Present Day (5 years 3 months)

 Travel officer for state delegates in the upcoming Africa Cup of Nations

 Handled hotel and airport pick-up services in London for clients from Nigeria and residents in London at the London 2012 Olympics

 Account officer for the just concluded London 2012 Olympics

 Development of domestic and international packages to destinations and suggesting interesting travel routes or places of interest

 Designing flexible tour packages to meet the needs of different clients

 Exploring and identifying new business opportunities in a competitive and rapidly changing industry

 Checking tickets and other relevant documents, seat allocations and any special requirements

 Organizing entry to attractions and transport, such as car hire

 Making contact in advance with places to stay or visit to check details and arrangements

 Liaising with hotels and other clients

 Advising about facilities, such as sights, restaurants and shops, at each destination

 Occasionally making accommodation bookings on proposed dates;

 Writing reports and maintaining records

 Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.

HOTEL SALES MANAGER (MMA2 outlet)
WAKANOW.COM LIMITED
November 2011 - January 2012 (2 months)

 Managing all hotel sales

 Designing flexible hotel options to meet the needs of different clients

 Responding to all issues that arise relating to hotel, flexible and complex tours

 Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.

 Advising on Visa procedures and collection

 Attending to all other travel issues as appropriate.

CUSTOMER CARE REPRESENTATIVE
WAKANOW.COM LIMITED
June 2011 - November 2011 (6 months)

 Promptly answer customer queries and provide up to date, appropriate and accurate information to customers

 Update Sugar CRM systems for each interaction for building relationship with clients and providing a link for the next interaction

 Educate and promote new schemes and value added services

 Optimum Utilization of Sugar CRM

 Generate leads and forward to sales function

ACCOUNT ASSISTANT
FAS CONSULTANTS
January 2009 - February 2010 (1 year 2 months)

Assist in the day-to-day running of the Accounts, (maintain records of invoices and creditors' payments, keep records of all transactions, preparation of accounts payable, invoices and purchase orders, petty cash and payroll calculation, process cheques, maintain filing and invoice monitoring systems, audit petty cash envelopes and also carry out other duties as assigned).