Stephen
Personal data and contacts will be open only to employers with access to CV database
Customer service executive 75 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
AHMADU BELO UNIVERSITY, ZARIA
Languages:
English

Experience

Onsite Supervisor
U-Connect Telecommunication Services Ltd
April 2013 - Present Day (4 years 4 months)

Onsite Supervision of U-Connect staff in Etisalat offices Northern Nigeria.

Act as interface between key staff of Etisalat and U-Connect office.

Resolve all issues/queries and escalate unresolved issues to the U-connect office.

Send daily, weekly and monthly updates via email to U-Connect office in Lagos.

Ensure that all staff records are up to date and that active and resigned staff are captured appropriately.

Monitor measure and report on HR issues, opportunities and development plans and achievement within agreed formats and timescales.

Manage and control departmental expenditure.

Liaise with Etisalat key staff so as to understand all necessary aspects and needs of HR development and to ensure they are fully informed of HR objectives, purpose and achievements.

Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to directors, managers and staff within the organization.

Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.

Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.

Audit and authenticate all documents related to legal, salary statements and distribution, policies.

Develop and maintain healthy relation with Government and Non-Government organizations for better and fast functioning of the organization.

Plan and direct for Training of employees.

Occasional travel for Business Meetings, training and recruitment.

Sell the company’s training where necessary specifically with regards to company’s Human Resource services.

Finance Officer
JubailiAgrotech
March 2013 - April 2013 (2 months)

· Prepared payment vouchers and other related expenses

· Prepared schedule of payments to support activities of field salesmen.

· Entered transactions (bank & cash) in the online and offline spreadsheet.

· Arrange logistics for travels and ensured that all field payments are supported with adequate and correct documentations.

· Maintained overview of bank account levels, cash in bank and replenishments.

· Preparation of bank reconciliation statement.

· Handled cash withdrawal from bank, and refunds

·Computation and making Returns on PAYE, Pensions, VAT etc.

· Budgeting, Planning and Controlling, Prepare Cash forecast.

ONLINE CUSTOMER CARE REPRESENTATIVE
MTN NIGERIA
September 2011 - August 2012 (1 year )
  • Identify and research customers’ issues using computer applications.
  • Provide customers with service and product information.
  • Complete call logs and Reports.
  • Answer phones and respond to customers requests.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Provide on- the- job training for new employee.
  • Coordinate team pep talk at the close of business
  • Prepare knowledge sharing schedule
  • Collate downtime and system challenges if there is any.
Accounts Officer
Atusam Global Concept Nigeria Limited
August 2009 - September 2011 (2 years 1 month)
  • Maintain and reconcile the general ledger
  • Prepare and reconcile bank statements
  • Process suppliers’ invoices and payments.
  • Follow up on relevant Bank personnel to ensure prompt delivery

of bank statements.

  • Maintain the purchase order system.
  • Conduct monthly reconciliations of payments to the bank statements.
  • Follow up on Bank personnel to ensure timely resolution of identified payment

issues.

  • Maintain compliance with the necessary controls in the processing of credit and

debit.

ADMIN/FACILITIES OFFICER
DIGITAL BRIDGE INSTITUTE
August 2008 - August 2009 (1 year 1 month)
  • General maintenance of facilities such as organization fleet, generator plant, diesel, water, power supply, furniture, fixtures
  • Supervision of contract staff in the likes of security guards, gardeners, cleaners,chef and ongoing contracts.
  • Assist in the selection of appropriate suppliers and contractors, to promote good procurement practice with regards to sustainability, ethical purchasing standards and whole life costing.
FIELD INTERVIEWER
Research and Marketing Services (RMS)
February 1997 - March 2001 (4 years 2 months)

Administration of questionnaire through scientific procedures.

Additional information

About Me

PROFESSIONAL CERTIFICATION

Associate Member Chartered Institute for Professional Managers and Administrators (CIPMA)