FEHINTOLA
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Customer service executive/call centre agent 60 000
Job Type: Full-Time

Education

From 0 to 2009
Lagos State University(Ojo Campus)
No added languages

Experience

CUSTOMER SERVICE EXECUTIVE
SPECTRANET LIMITED
February 2013 - Present Day (4 years 3 months)

Responsibilities:

  • Ensure CAFs are validated/ scrutinized.
  • Ensure daily reports are sent At the End of the Day.
  • Ensure Schemes are activated on plan paid.
  • Stock taking done on daily basis.
  • Activate Customers on Renewals.
  • Ensured Real-Time Services to Customers.
  • Retain customers in terms of renewing subscription.
  • Tally Report done on daily basis.

Achievements:

Retained 60% of the existing customers.

Increased the sales by 40%