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Customer service/ front desk executive
Job Type: Full-Time


From 0 to 2009
No added languages


Customer Service Executive
January 2011 - Present Day (6 years 6 months)
  • Served as first contacts to clients and acted as a link between clients and the executive.
  • Welcomed visitors into the company and directed them to appropriate department.
  • Provided information to business partners and the public about the organization.
  • Successfully dealt with queries from the public and customers.
  • Provided protocol and telephone connections inside and outside the organization.
  • Ensured knowledge of staff movements in and out of the organization.
  • Obtained and evaluated all relevant information to handle service inquiries.
  • Scheduled appointments and maintained appointment diary manually and electronically.
  • Copied documents and letters, received, recorded and distributed mails within the organization.
  • Kept track of contact data of persons and institutions that company employees have relationships with.
  • Typed documents, filed them and kept strict records of data.
  • Responded positively to inquiries by assisting clients and resolving complaints.
  • Compiled and generated reports as they relate to client patronage and inventory planning.
  • Directed requests and unresolved issues to the designated resource.
  • Organized workflow to meet customer time frames.
  • Processed orders, forms, applications and requests.
Administrative Assistant (NYSC)
January 2010 - January 2011 (1 year 1 month)
  • Provided general administrative and clerical office support.
  • Relieved the office of administrative detail by coordinating work flow among staff.
  • Scheduled meetings and appointments.
  • Updated and followed up on delegated tasks to ensure progress to deadlines.
  • Prepared letters and documents

researched and routed correspondence.

  • Managed and recorded staff information into data-base systems.
  • Managed administration, communicated and coordinated with internal departments.