Kanayochukwu
Personal data and contacts will be open only to employers with access to CV database
Customer service/ head OF operation 2 800 000
Job Type: Full-Time

Education

From 0 to 1999
University of Nigeria Nsukka
No added languages

Experience

Branch service Manager
Skye Bank PLC
December 2008 - December 2009 (1 year 1 month)

Duties: Maintained an excellent customer centric branch operations and effective monitoring of the branch resources

Became branch figurehead, and liaised with internal and external human aids

Monitor human aids and kept them abreast with the latest information on issues

Built entrepreneurship within departments, handled grievances’ among human aids, resolved conflicts, negotiated, influenced and coached staff and bosses

Supervised customer service, transaction officers, cash officers and productivity support staffs

Head Customer Service
Duties: Ensure effective/efficient implementation of bank-wide policies with respect to branch customer service Coordinate activities of the service delivery team and ensure adherence to the service charter, policies and procedures Ensure that account man
July 2008 - December 2008 (6 months)

Duties: Ensure effective/efficient implementation of bank-wide policies with respect to branch customer service

Coordinate activities of the service delivery team and ensure adherence to the service charter, policies and procedures

Ensure that account management activities such as account opening, cheque printing, standing orders, periodic account statements, capturing of image and other related customer information are safe and kept under best global practice.

Evaluate the level of customer satisfaction through the conduct of surveys and initiate measures to address issues raised

Head Reconciliation Unit South – East, Edo Delta Region
Skye Bank PLC
June 2007 - July 2008 (1 year 2 months)

Duties: Prepare regular management reports to the Regional branch Coordinator and head office based on up-to-date financial information of the branch (s) position (s) and performance(s) to facilitate management decision making

Ensure that GLS within the branch/Region are proved as at when due

Ensure all remittances, returns and reports due to regulatory authorities, government, agencies and departments are done promptly and efficiently

Head Western Union dedicated Center (Siloko, Edo State
Skye Bank PLC
January 2007 - June 2007 (5 months)

Duties: Pioneered and supervised the creation of viable Western union Dedicated Centers in the south- East Edo Delta region

Mobilize deposits through the activities of western union Centers

Increase the customer base through Western Union activities

Transaction Officer
Skye Bank PLC
January 2006 - December 2006 (1 year )

Duties: Process customers’ transactions speedily and protect the banks risk assets.

Receive outward/in house cheques from customers care officers processing

Process clearing cheques for onward transmission to clearing/regional clearing centre

Process fund transfer requests on customers instruction

Maintain approval limits for temporary overdrafts

Issue of Bank cheques (MCs & drafts)

Book loans and advances

Proof all GLs and sent to Head of transaction for review

Process bid requests for foreign exchange

Supervisor (Bond Bank Benin)
Bond Bank Ltd
October 2004 - January 2006 (1 year 4 months)

Duties: Customer Care Officer - Operation Unit

Cash officer in-charge of vault administration and cash /safe custody deposits / items management

Fund transfer officer in-charge of electronic money transfer, A.T.M,

Clearing Representative in-charge of cash/cheque lodgments and withdrawals of local and foreign currencies at the CBN

Admin officer in-charge of petty cash, vendors and branch ambiance and security

Pioneer branch staff/ brand ambassador/product promoter

Mobilize deposit through sales of jamb form sales and salary payment of civil servants

Processing, recording, posting, authorizing and archiving documents for easy retrieval

Oversee the treasures and safe custody instruments in the vault

Customer Care Officer
Bond Bank Ltd
October 2002 - October 2004 (2 years 1 month)

Duties: Pioneer staff and served as brand ambassadors promoting the bank products

Set up the cash unit and trained staff to meet the challenge of bank expansion

Conceive the blue print for vault management of the bank

Increase the customer base through third party conversion

In charge of CBN lodgments and withdrawals in local and foreign currencies

Executive Assistant (Sir David E Osunde)
(Sir David E Osunde)
February 2002 - May 2002 (4 months)

Duties:

*Responsible for traveling arrangements such as flight and hotel booking for the MD

*Drafted speeches and in charge of inward and outward correspondences

*Reviewed office security procedures including issuance of office keys, lock down of office at close of business, etc

Part time personal motivation staff
personal
March 2000 - January 2001 (11 months)

Duties:

* Promoted interest in education

*Taught English Language, Literature I English and other art courses

*Counseled clients on subjects’ combination and how to achieve success in life

*Organized classes to motivate students and preparing them for several exams

(Form Master)Teacher
St Patrick’s Secondary School Gbogan, Osun State (NYSC)
February 1999 - February 2000 (1 year 1 month)

Duties: Teaching of English Language and literature in English in all arms of JSS3 and SS3

Entrench interest in the study and knowledge of English and literature in English

Briefed and kept parents update about the school progress of their wards

Organize one- on –one counseling sessions for non performing students to better their grades

Clerical Assistant
HFP Engineering LTD
February 1991 - May 1994 (3 years 4 months)

Duties: Supervise the timely and organized delivery, collection registry, reproduction, transmittal of correspondences and administrative supply