Sourcing for potential customers
Explaining to the customers about the product and services of the company
Scheduling customers for presentation
Promoting products and services
Receiving inbound calls from subscribers and prospects
Resolving network related issues at first contact or escalate to network/VAS support team.
Maintaining and improving quality results according to company guidelines
Promoting products, services and other VAS to subscribers and prospects
Collating data for number of subscribers assisted and hours worked
Proficient in the use of Systems and Applications in resolving subscriber’s queries and requests
Monitoring trends in network issues and taking appropriate actions in conjunction with supervisors to improve performance
Enthusiastic and Self-motivated, with a keen sense of judgment, can work without supervision, a team player, dedicated and intuitive when it comes to tasks and problem solving, very creative and effective.