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chinweoke
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Customer service, human resource trainee
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
Nnamdi Azikiwe University, Awka
No added languages

Experience

Promotional Venue Representative
The First Group
December 2012 - Present Day (4 years 3 months)

Sourcing for potential customers

Explaining to the customers about the product and services of the company

Scheduling customers for presentation

Promoting products and services

Call Centre Agent
Airtel Nigeria
November 2010 - December 2012 (2 years 2 months)

Receiving inbound calls from subscribers and prospects

Resolving network related issues at first contact or escalate to network/VAS support team.

Maintaining and improving quality results according to company guidelines

Promoting products, services and other VAS to subscribers and prospects

Collating data for number of subscribers assisted and hours worked

Proficient in the use of Systems and Applications in resolving subscriber’s queries and requests

Monitoring trends in network issues and taking appropriate actions in conjunction with supervisors to improve performance

Additional information

About Me

Enthusiastic and Self-motivated, with a keen sense of judgment, can work without supervision, a team player, dedicated and intuitive when it comes to tasks and problem solving, very creative and effective.