Emeka
Personal data and contacts will be open only to employers with access to CV database
Customer |service manager 200 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2014
University Of Lagos
From 0 to 1998
University Of Nigeria, Nsukka
From 0 to 1993
Government Secondary School Ilorin
No added languages

Experience

Branch Manager
Sterling Bank Plc
November 2011 - May 2012 (7 months)
  • Managed and maintained the growth of the branch deposit base by over N1billion in a 6 month period
  • Grew profitability by over 60% within the same period
  • Manage the ongoing relationship with the Bank’s current customers
  • Development and implementation of marketing strategies for the branch. Introduced various mobile money initiatives into the surrounding informal retail markets.
Relationship Manager
Equitorial Trust Bank Ltd
April 2009 - November 2011 (2 years 7 months)
  • Supervise and manage the Retail Banking Group to meeting set targets
  • Personally mobilized funds worth over a billion naira
  • Negotiating and closing deals with various business alliances
  • Identify, partner and market the banks products and services to customers
  • Research and development into new and viable business areas
  • Managed the branch’s Loan portfolio valued at over N2 billion Naira
  • Task force champion for Lagos island regional loan recovery drive
  • Helped grow the branches Forex and trade related business by over $2 million dollars monthly
Head of Operations
Intercontinental Bank Plc. (now Access Bank Plc.)
September 2005 - April 2009 (3 years 8 months)
  • Managed a team of 20 professionals.
  • Supervised banking operations in terms of cash management, trade finance, and interfaced with public sector officials in settling taxation and revenue collection issues.
  • Rated subordinates on conduct and against set performance targets
  • Helped to transform the branch into a public sector receiving hub (grew funds from N20 million to N100 million)
E-Banking Officer
Intercontinental Bank Plc. (now Access Bank Plc.)
September 2005 - April 2009 (3 years 8 months)
  • Managed the deployment and marketing of ATMS and Point of Sale terminals to offsite client locations.
  • Promoted the sale of local and international debit cards (Cashcard, MasterCard, Visa card, Interswitch and Etranzact debit cards.
  • Responsible for marketing in house and third party enabled web portal and mobile platform solutions powered by Etranzact and Interswitch
  • Instrumental in generating net income revenue in excess of N2 million monthly for the unit.
Cash Officer
Intercontinental Bank Plc. (now Access Bank Plc.)
September 2005 - April 2009 (3 years 8 months)
  • Responsible for maintaining proper cash levels at branch.
  • Oversee cash shipments to and from main office and branch.
  • Process all commercial deposits, balance vault daily.
  • Prepare and maintain cash supply for ATM machines.
  • Balance and oversee the activity of a team of 12 tellers, ensure that cash levels are within predetermined branch limits.
  • Supervised bureau de change operations for the branch- transactions totaling $100,000 monthly
Funds Transfer Officer
Intercontinental Bank Plc. (now Access Bank Plc
September 2005 - April 2009 (3 years 8 months)
  • Substantial knowledge of third party domestic and international wire transfer.
  • Directed the job activities of a team of 5 subordinates ensuring that work objectives are completed.
  • Reconcile all departmental and branch level reports of transfer payments, P&L entries, salary administration, government tax revenue, third party commercial collections and contract invoicing on a monthly basis.
  • Processing of loans and leases facilities for our various customers.
Foreign Operations Officer
First Bank of Nigeria Plc (November 2001 to September 2005)
November 2001 - September 2005 (3 years 10 months)
  • Part of a team that managed and oversaw a deposit portfolio valued at over $1 million dollars
  • Processed form ‘M’ and ‘A’ and letters of credit for our various customers
  • Western Union transfer operator
  • Opened domiciliary accounts, processed foreign drafts and cheques for customers
  • Administered the sale of traveler’s cheques and MasterCard payments on behalf of customers.
Customer Service Officer (National Youth Service Corps)
First Bank of Nigeria Plc (November 2001 to September 2005)
March 1999 - February 2000 (1 year 1 month)
  • Opened various account for customers-savings, current and fixed deposit.
  • Kept and evaluated stock of customer cheque books and bank drafts.
  • Interfaced with public sector officials on government revenue collections
  • In charge of processing transfer payments on behalf of customers

Additional information

About Me

I am a goal seeking young man unafraid of new experiences , skill aquisition opportunities or environmenents. i have had relevant experience in the following areas : Customer Service, Trade finance, Accounting, Product development, Marketing and Business development, IT and General Office Administration