Customer Service Officer
Cti Info Tech Ltd
May 2009 - July 2011 (2 years 3 months)
Meeting Customers Satisfaction and Set Targets.
Attending to Complaints and Enquiries.
Establishing and Maintaining Efficient Business management.
Making sure customers leave with an unforgettable experience.
Support business to grow given the services provided to ensure that they maintain effective communication with external partners and internal work personnel.
Empathize with customers and provide them with the best advice available considering all aspects of their interests and concerns to enable them make right choices.
Provide IT and problem resolving support to newer employees in the organization to guide them properly in carrying out their duties as well as supporting team supervisors as necessary.
Deal assertively with difficult and aggravated customers by focusing on and ensuring that their primary concerns are dealt with and making certain that they are satisfied.
Efficient use of computers and IT packages to deal with customer’s complaints and enquires over the phone.
Undergo frequent up-skilling and develop training classes on updated company web pages and customer relation skills.
Comply with companies’ procedures to escalate matters that need to be resolved at a higher management level.
Ensure that companies’ policies are adhered to in addressing customers’ queries and inquiries as well as ensuring that company’s image is promoted while seeing to this primary objective.