Folasade Racheal
Personal data and contacts will be open only to employers with access to CV database
Customer service officer/admin 150 000
Job Type: Full-Time

Education

From 0 to 2003
University Of Ilorin
No added languages

Experience

Customer Service Officer
Marbonch Microfinance Bank
August 2009 - Present Day (7 years 8 months)

Created a service-orientated environment in the banking hall.

Ensured that customers waiting for assistance are attended to
promptly.

Identified customers’ needs and referring them to the appropriate
departments

Conducted regular capacity management and time-keeping exercises in
the following areas: queuing for tellers and enquiries

Developed rapport with the customer base, greet by name, have
knowledge of account ownership, be responsive and timely with
correspondence and problem resolution, and display a caring attitude

Documented operational records

Wrote daily accounting reports

Maintained all accounts and records pertaining to all customer

Ø Acquisition and maintenance of clients

Ø Interviewing loan applicants, obtaining all of the necessary documentations to make the loan decision, properly securing the collateral used to qualify for the loan and developing a healthy rapport with the clientele base

Ø Packaging, analysis, disbursement, collection and recovery of loans in default

Ø Generating of Recovery, MPR and Management reports.

Administrative and Business Development manager
Strategy & Arbitrage LTD
August 2008 - August 2009 (1 year 1 month)


Supported operations by supervising staff; planning, organizing, and
implementing administrative systems.

Maintained administrative staff by recruiting, selecting, orienting,
and training employees; maintaining a safe and secure work
environment; developing personal growth opportunities.

Accomplished staff results by communicating job expectations;
planning, monitoring, and appraising job results; coaching,
counseling, and disciplining employees; initiating, coordinating, and
enforcing systems, policies, and procedures

Provided supplies by identifying needs for reception, switchboard,
mailroom, and kitchen; establishing policies, procedures, and work
schedules.

Provided communication systems by identifying needs; evaluating
options; maintaining equipment; approving invoices.

Purchased printed materials and forms by obtaining requirements;
negotiating price, quality, and delivery; approving invoices.

Completed special projects by organizing and coordinating information
and requirements; planning, arranging, and meeting schedules;
monitoring results.

Provided historical reference by developing and utilizing filing and
retrieval systems.

Improved program and service quality by devising new applications;
updating procedures; evaluating system results with users.

Achieved financial objectives by anticipating requirements; submitting
information for budget preparation; scheduling expenditures;
monitoring costs; analyzing variances.

Maintained continuity among corporate, division, and local work teams
by documenting and communicating actions, irregularities, and
continuing needs.

Maintained professional and technical knowledge by attending
educational workshops; benchmarking professional standards; reviewing
professional publications; establishing personal networks.

Contributed to team effort by accomplishing related results as needed.

Organized and anchored institutional seminars.

General office administration and development.

Customer Service Officer
JGS, Ilorin
May 2007 - August 2008 (1 year 4 months)

Provided supplies by identifying needs for reception, switchboard,
mailroom, and kitchen; establishing policies, procedures, and work
schedules.

Provided communication systems by identifying needs; evaluating
options; maintaining equipment; approving invoices.

Contributed to team effort by accomplishing related results as needed.

Contributed to team effort by accomplishing related results as needed.

Organized and anchored institutional seminars.

General office administration and development.

Rendered advisory services to clients

Regional Project Officer
Goldstart Directories
August 2005 - May 2007 (1 year 10 months)

General collection of selected nominees and sales of produced directories to the public.