STELLA
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Customer service officer/secretary 840 000
Job Type: Full-Time

Education

From 0 to 2005
AMBROSE ALLI UNIVERSITY, EKPOMA, EDO STATE.
No added languages

Experience

RECOVERY/MARKETING OFFICER
CARLBRIDGE SOLUTIONS LTD
October 2011 - November 2012 (1 year 2 months)
  • Writing of Demand Notice letters, Reminder letters to various customers of the Banks.
  • Make at least 100 calls per day to debtors.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of the deceased debtors.
  • Confer with the debtors by telephone or in person to determine reasons for overdue payments.
  • Locate and notify debtors of delinquent accounts by mail, telephone, or personal visit in order to solicit payment.
  • Record information about financial status of debtors and status of collection efforts.
  • Advise debtors of necessary actions and strategies for debt payment.
  • Receiving of post dated cheques from customers and making payment to the Banks.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Collecting commission on every Debt recovered.
CUSTOMER SERVICE OFFICER/SR
KRYSTLE LIMITED
April 2008 - Present Day (8 years 10 months)
  • Composing and preparing routine correspondences.
  • Inputting data into document management system.
  • Maintaining departmental/ corporate records through filing, retrieval, retention.
  • Answering telephone calls, dealing with relevant customer complaints, queries, screening callers, relaying messages, responding to requests and greeting visitors.
  • Prepare daily, weekly, monthly statistical reports as appropriate.
  • Scheduling travel arrangements for Chairman/CEO & Management.
  • Approaching all matters in a non biased and professional manner.
  • Organize and prioritizes duties.
  • Ensuring that both an appropriate and adequate investigation takes place in all cases.
  • Recognize and manage assertive customer calls

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