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Margaret
Personal data and contacts will be open only to employers with access to CV database
Customer service oficer 4 000 000
Job Type: Full-Time

Education

From 0 to 2006
Kaduna Polytecnic Kaduna State.
No added languages

Experience

Cash Officer
FIRST CITY MONUMENT BANK PLC KADUNA
March 2012 - Present Day (5 years 1 month)
  • Coordinate cash activities with a view to ensuring timely processing of transactions over the counter.
  • Ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies.
  • Ensure courteous disposition of Tellers.
  • Ensure prompt and accurate consummation of all transactions within the bank’s approved turn around time.
  • Efficient management of cash holding and vault administration
  • Ensure availability and workability of working tools for tellers
  • Authorize all cash transactions above tellers’ limits.
  • Constant review of tellers payout limit, taking into cognizance the tellers error rates
  • Provide effective service support need for the tellers to ensure that teller cubicles are manned and functional at all times
  • Ensure that branch ATMs are functional at all times and that the ATM does not run out of cash.
  • Ensure that transaction vouchers are called over after the close of business daily.
  • Maintenance of up-to-date cash tellers’ proofs and vault registers

Efficient crowd management in the banking hall

  • Ensure the branch maintains cash holdings within the approved COP limit.
  • Ensure zero fraud tolerance / error rates
  • Adherence to the bank’s service level agreement in terms of TAT in cash transactions.
  • Efficient crowd management in the banking hall
  • Ensuring tellers are equipped with the knowledge of tellering policies and procedures
  • Efficient management of cash holding and vault administration.
  • Prompt consummation of cash transactions
  • Level of ATM up-time and cash availability (zero ATM service downtimes/cash outs).

Ensuring timely/accurate rendition of cash certificate

Customer Service Officer
FIRST CITY MONUMENT BANK PLC JOS
March 2009 - March 2012 (3 years 1 month)
  • Handling customers enquiries /complaint
  • Issuance of cheque books
  • Opening and creation of customers account and documentation
  • Account closure
  • Issuance of bank statements to customers
  • Issuance of ATM cards to customers
  • Sell/crossing sell banks products/services
  • Stop payment order
  • Account maintenance
  • Reactivation of dormant account
  • Sale of travelers cheques
  • Issuance of counter cheques
  • Change of customer mandate
  • Cheque confirmation
  • Signature verification