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Olayinka
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Customer service rep 200 000
Job Type: Full-Time

Education

From 0 to 2006
The Polytechnic Ibadan Oyo State
No added languages

Experience

Call Center Agent
IPNX Nigeria Limited
September 2008 - Present Day (8 years 7 months)
  • First Level Trouble shooting Via Phone
  • Key member of the team
  • Collect accurate and complete information from customers
  • Communicate with other units and all members of Customer Service Team
  • Follow-up on customer queries not immediately resolved
  • Key member of the quality assurance team
  • Monitoring agent’s call for qualitative call center
Call Center Agent
Multichoice Nigeria Limited
November 2007 - December 2008 (1 year 2 months)
  • Interfacing with customers via phone
  • Key member of the team
  • Resolving customer’s queries and complaint daily via phone
  • Capture new Subscribers
  • Online reactivation of customers account
  • Raised journal for customers account where necessary