Funke
Personal data and contacts will be open only to employers with access to CV database
Customer service supervisor(team lead)
Job Type: Full-Time

Education

From 0 to 2005
 University of Ibadan, Ibadan. 1999 – 2005. B.Sc Engineering Second Class Honours.  Cisco Certified Network Associate (CCNA 2011).  ITIL V3 Foundation Certified.  Comptia A+ Certification(in progress)
No added languages

Experience

Customer Service Supervisor
VDT COMMUNICATIONS LTD.
October 2008 - Present Day (8 years 5 months)

 Incidence management through fault calls and resolution.

 Client relationship management to ensure improved service delivery to delight customers.

 Responsible for open of ticket (BMC and SAGE),handover and follow up to ticket close.

 Generating daily, weekly, monthly report on customer’s link and carrier trunks.

 Managing I.P scheme assignment to clients.

 Configuring and managing of client’s credentials on monitoring software and database.

 Sending of mails in response to troubleshooting calls.

 End- End monitoring of clients links and providing first line trouble-shooting of link challenge.

 Portfolio management of subordinate and Supervisor updating.

KPI

 Capacity Management.

 Deployment and Change Management.

 Business Continuity Management.

 Failure Management.