Incidence management through fault calls and resolution.
Client relationship management to ensure improved service delivery to delight customers.
Responsible for open of ticket (BMC and SAGE),handover and follow up to ticket close.
Generating daily, weekly, monthly report on customer’s link and carrier trunks.
Managing I.P scheme assignment to clients.
Configuring and managing of client’s credentials on monitoring software and database.
Sending of mails in response to troubleshooting calls.
End- End monitoring of clients links and providing first line trouble-shooting of link challenge.
Portfolio management of subordinate and Supervisor updating.
Deployment and Change Management.
Business Continuity Management.