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Customer service supervisor(team lead)
Job Type: Full-Time


From 0 to 2005
 University of Ibadan, Ibadan. 1999 – 2005. B.Sc Engineering Second Class Honours.  Cisco Certified Network Associate (CCNA 2011).  ITIL V3 Foundation Certified.  Comptia A+ Certification(in progress)
No added languages


Customer Service Supervisor
October 2008 - Present Day (8 years 9 months)

 Incidence management through fault calls and resolution.

 Client relationship management to ensure improved service delivery to delight customers.

 Responsible for open of ticket (BMC and SAGE),handover and follow up to ticket close.

 Generating daily, weekly, monthly report on customer’s link and carrier trunks.

 Managing I.P scheme assignment to clients.

 Configuring and managing of client’s credentials on monitoring software and database.

 Sending of mails in response to troubleshooting calls.

 End- End monitoring of clients links and providing first line trouble-shooting of link challenge.

 Portfolio management of subordinate and Supervisor updating.


 Capacity Management.

 Deployment and Change Management.

 Business Continuity Management.

 Failure Management.