n Provide customers with accurate flight information to address inquiries regarding services.
n Address customersconcerns in a pleasant and timely manner.
n Answer customer queries in an ethical and informative way.
n Review processes and procedures for flight announcement and information management.
n Conduct periodic customer satisfaction survey.
n Generate sales leads.
n Understand current and potential customer.
n Follow-up prospects on product sales.
n Develop daily/weekly/monthly sales and revenue report.
n Make sales and performance presentations with the use of Microsoft powerPoint.
n Make performance reports on products and services in order to develop business analyses.
Marketing Executive/ Customer Service Officer.
n Updated requests made by the customers into the system to complete the task.
n Pitched accounts to potential customers’ and familiarized them with the benefits of product or service.
n Made customer focus decisions.
n Handled clerical task; processed new client accounts, maintained customer accounts, implemented changes to existing accounts, and filed documents and other paper works.
n Maintained a position of trust and responsibility by keeping all customer business confidential.
n Processed credit facilities for clients’/customers’.
n Prepared weekly branch reports with the use of Microsoft excel.
n Analyzed data generated from weekly and monthly performance for future income planning.
§ Initiated conversation with customers’ to uncover their needs.
n Enlightened customers on programmes available and give them advice on programmes that suits their needs.
n Registered customers’ and collected payments using oracle database administration.
Managed staff salary accounts