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Customer service/marketing 2 000 000
Job Type: Full-Time


From 0 to 2011
University of Ibadan
From 0 to 2006
Ebonyi sate Universiy Abakaliki
No added languages


Customer Service and Marketing
Bi-Courtney Avitaion Services
September 2011 - Present Day (5 years 10 months)


          Customer Service

n  Provide customers with accurate flight information to address inquiries regarding services.

n  Address customersconcerns in a pleasant and timely manner.

n  Answer customer queries in an ethical and informative way.

n  Review processes and procedures for flight announcement and information management.

n  Conduct periodic customer satisfaction survey.

Marketing Officer

n  Generate sales leads.

n  Understand current and potential customer.

n  Follow-up prospects on product sales.

n  Develop daily/weekly/monthly sales and revenue report.

n  Make sales and performance presentations with the use of Microsoft powerPoint.

n  Make performance reports on products and services in order to develop business analyses.

Marketing Executive/ Customer Service Officer.
Diamond bank PLC Lokoja
March 2008 - February 2009 (11 months)

Marketing Executive/ Customer Service Officer.

n  Updated requests made by the customers into the system to complete the task.

n  Pitched accounts to potential customers’ and familiarized them with the benefits of product or service.

n  Made customer focus decisions.

n  Handled clerical task; processed new client accounts, maintained customer accounts, implemented changes to existing accounts, and filed documents and other paper works.

n  Maintained a position of trust and responsibility by keeping all customer business confidential.

n  Processed credit facilities for clients’/customers’.

n  Prepared weekly branch reports with the use of Microsoft excel.

n  Analyzed data generated from weekly and monthly performance for future income planning.

Customer Care Officer
Codefusion Solutions
January 2007 - July 2007 (7 months)

§  Initiated conversation with customers’ to uncover their needs.

n  Enlightened customers on programmes available and give them advice on programmes that suits their needs.

n  Registered customers’ and collected payments using oracle database administration.

Managed staff salary accounts