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Olajumoke
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Customer service/relationship manager 250 000
Job Type: Full-Time

Education

From 0 to 2004
Ogun state university
No added languages

Experience

Contact Support Manager
Associated Port and Marine Development co.
September 2013 - Present Day (3 years 8 months)

· Following up with shipment pre-alerts received from origin

· Monitoring of air plane/cargo arrival at airport

· Liaising with suppliers to ensure alignment of products and services with predefined service level agreements.

· Monitoring of cargo discharge from aircraft

· Monitoring entire process of cargo transfer from aircraft to warehouse

· Managing of warehouse activities

· Monitoring of Tally officers to ensure correct tallying of arrived goods

· Receiving of cargo to allotted warehouse space

· Warehouse operations management

· Sending of arrival confirmation reports to Origin, Consignee as well as line manager

· Document handling (pre-alert, form M raising, handing over documents to Consignee based on Incoterms etc.).

· Constant follow up and reporting of daily operational activities.

· Sending of alerts and arrival notices to consignees.

· Managing cargo handling and storage in the warehouse

· Liaising with transportation providers to coordinate outbound distribution activities.

· Monitoring inventory and stock taking for goods in the warehouse.

· Attending team meetings

· Sending proof of delivery to Origin

Compilation of periodic activity reports for all activities to line manager and Commercial manager

Client Relationship Manager
Kerildbert Holdings Ltd
October 2010 - August 2013 (2 years 11 months)

Oversee all logistics (import and export) functions, government agency & banking relations & ensuring total customer satisfaction and retention.

· Duties

GGeneral supervision of clearing and forwarding operational activities to ensure compliance with procedures.

· Ensuring documentary compliance for all export and import procedures.

· Serving as the escalation point on Customs related matters/queries and ensure prompt resolution.

· Vessel tracking to determine the estimated time of arrival (ETA) and Rotation number of sea-shipment.

· Responsible for negotiations of suitable clearing rates with one-off clients.

· Ensure agreed rates, terms and credit days are maintained in clients transactions

· Handling all trade inquiries from overseas manufacturers, suppliers and partners.

· Ensuring that required amendments to documents are relayed to the right quarters.

· Duty computation supervision to avoid errors in assessment notice generation.

· Following up with client managers on duty payment and shipping documents.

· Following up with overseas suppliers & forwarders on shipment status.

· Raising Form M at the Bank for Door-to-door shipment.

· Following up with RAR and original document pick-up from the Bank.

· Regular meeting with clients to understand products and documentation requirements

· Updating clients on status as well as delivery schedule of shipment

· Perform customer research and profiling to identify and capitalize on unmet market needs.

· Ensure that goods come with the necessary stipulated requirements from local government agencies.

· Ensure adequate file estimation, customer invoicing, resolution of invoicing issues and invoice approvals

· Monitor service performance of vendors and third parties to improve service levels.

· Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.

· Executing vendor-quality customer surveys and analyzing results.

· Growing the individual client business through continuous interaction and persuasion.

Client Relationship Officer
Kerildbert Holdings Ltd
May 2009 - September 2010 (1 year 5 months)

Understand, Communicate and Relate with clients, to ensure total Customer Satisfaction.

Duties

· Build relationships with clients, vendors and government agency officials.

· Perform KYC surveys to understand business needs and requirements

· Manage client requirements to meet their KPI (key performance indicators )

· Identifying development opportunities for new services with current clients.

· Representing the company at Customer meetings/function

· Negotiating with Government agencies, NAFDAC, Customs to resolve queries promptly.

· Handling client invoicing and following up with payment.

· Monitor client satisfaction to ensure customer retention.

· Studying and analyzing changing market trends with competitors.

· Growing the individual client business through continuous interaction and persuasion.

· Preparation and sending of daily or regular reports to clients on shipment status.

Additional information

About Me

I am interested in Customer Service positions across various industries and sectors.
The experience I have gathered in the Customer service management, has provided an opportunity for me to gain practical skills in relationship management.

Over the years, I have developed a positive mental outlook and matchless confidence in handling various responsibilities. With a keen interest in service and a passion to succeed, I am able to pick up skills quickly and apply them successfully, through both the use of initiative and the ability to comprehend instructions. I am an effective communicator who will inspire confidence in any employer.

I would very much like an opportunity to discuss your specific needs and my overall abilities regarding the announced position. Please feel free to contact me via my email address () or phone number (08139559090).