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Customer support engineer 8 000 000
Job Type: Full-Time


From 0 to 2012
University of Lagos
From 0 to 2004
University of Nigeria, Nsukka
No added languages


Customer Support Enigeer
March 2008 - Present Day (9 years 4 months)

Experience with a fixed & data line Telecom operator; Experience in 3G transmission and MDNS planning

  • Good working Knowledge in the area of Transmission planning and Implementation, Commissioning, Operations and Maintenance.
  • Basic Datacoms Knowledge.
  • Ability to do logical and structured troubleshooting under all conditions
  • Good Experience in a Pre-WIMAX/WIMAX platform
  • Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
  • Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, Wimax), MUX (DXX), MDF, Cabinets, modem and CPE issues; including VSAT.
  • Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
  • Perform Implementation and support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network
  • Ensure MDNS work (Planning, Implementation, Operations) is carried out as needed and scheduled. React to emergency faults and ensure that all faults are rectified promptly within contracted SLA; including VSAT
  • Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA)
  • Carry out routine maintenance, ensuring the integrity of MTN Nigeria’s assets
  • Ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification
  • Ensure that all planned network expansions take place on schedule, Transmission, MDF work to ensure customer satisfaction
  • Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises
  • Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper.
  • Maintain a comprehensive set of records and configuration database of all transmission links, fixed & data lines and spares for MDNS/leased line customers
  • Ensure all security and network integrity documentation is completed and adhered