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Olayemi
Personal data and contacts will be open only to employers with access to CV database
Digital sales manager 100 000
Job Type: Full-Time

Education

From 0 to 2006
Lagos State Polytechnic Ikorodu
No added languages

Experience

Control Officer
Heritage Banking Company Limited(HR INDEXX)
January 2013 - Present Day (4 years 2 months)
  • Checking the reports and records of other units for accuracy and reliability.
  • Identifying if and where processes are not working as they should, and advising on changes to be made.
  • Ensuring procedures are correctly followed and complied with.
  • Prepare reports on findings and recommendations.
Customer Service Representative
Airtel Nigeria Telecommunication Network
June 2009 - January 2013 (3 years 7 months)

Inbound Contact Centre

  • First Contact Resolution of our customers Issues and needs using the necessary system applications
  • Giving adequate information to customers to enhance their use of our Products and Services
  • Answering, Resolving, and proper documentation of transactions with customers
  • Ensuring customers loyalty and retention by providing world-class customer care
  • Updating of company’s database to enhance management’s overall decision making
  • Preparing of Schedules and training documents for the team

Outbound Contact Centre

  • Telemarketing- Make out calls to AIRTEL NG customers giving them information about products and services available on the network so as to enhance their usage and thereby ensures loyalty
  • Credit control- Monitors lines of postpaid customers and contacts them when necessary to ensure they pay up their bills promptly to avoid service disconnection