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ABIMBOLA
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Education 120 000
Job Type: Full-Time

Education

From 0 to 2009
UNIVERSITY OF ILORIN KWARA STATE
No added languages

Experience

CALL CENTER AGENT (TEAM LEADER)
NTA-STAR TV NETWORK LTD
June 2010 - Present Day (7 years 1 month)

Support and provide superior services via phones, e-mails and faxes as a receiver and

caller

Use questioning and listening skills that support effective telephone communication.

Effectively deal with job stress, angry callers, and upset customers

Apply the proper telephone etiquette to satisfy various customer situations.

Provide timely feedback to the line manager on customer trends, issues and needs

Create and foster a positive, successful, and professional work environment where team choose to work and achieve their goals

Build solid productive relationships with all levels of leadership and support teams