Support and provide superior services via phones, e-mails and faxes as a receiver and
Use questioning and listening skills that support effective telephone communication.
Effectively deal with job stress, angry callers, and upset customers
Apply the proper telephone etiquette to satisfy various customer situations.
Provide timely feedback to the line manager on customer trends, issues and needs
Create and foster a positive, successful, and professional work environment where team choose to work and achieve their goals
Build solid productive relationships with all levels of leadership and support teams