1. Worked with field engineers on implementation/installation & upgrading of Network Equipments.
2. Monitored Wimax and Soma BTS, Fiber links, Radios and network Infrastructure to ensure service uptime availability and prompt resolution of all Network outages/Link issues
3. Performed remote trouble-shooting on routers, Soma and Wimax CPEs to ensure prompt optimal service.
4. Oversaw network-related incident monitoring and escalation thereby reducing service downtime.
5. Software Support
6. Report generation and data analysis