To ensure that job files scheduling and processing within the specified SLA periods.
To ensure speedy and accurate data preparation and PIN printing
To ensure that Bank production reports are generated and forwarded to Customer Support
To ensure that Job shedules are forwarded to Perso Unit on agreed timing (Internal and External)
Understudy processes involved in the full issuing cycle.
Involved in the day to day cycle for Data preparation and pin printing fucntions.
Verification and Sorting of PIN mailers upon completion of pin printing execise.
Provide output for personalization bureau (internal or external as required) for personalization run.
Provide schedules for processed job files to Personalization unit.
Provide reports to Customer service unit and manager on a daily or weekly basis as required.
To escalate issues beyond scope of understanding to line manager/supervisor for resolution.
To support personalization unit on TWCF related issues.
Documentation and reporting functions.
Management of clients portfolio,marketing of the company product,buying and selling of clients shares,advise on stock prices.
Counting and strapping of cash,registration of customer's data,balancing of scroll register,vaulting of balanced cash,balancing of cash.
Ensuring all high kva are in good condition, replace and repairs of transformer,replacement of transformer oil,purification of transformer oil, cable jointing