Customer Relations Officer
Diamond Bank Plc
January 2011 - Present Day (6 years 3 months)
- Solicit customers’ feedback and identify problem trends for improvement actions.
- Identify cross-sell opportunities during customer interaction.
- Ability to understand customers’ needs and appropriate solutions and attention.
- Refer customers to appropriate banking services and representatives
- Deliver personalized services over telephone to customers and various banking products, accounts and services enquire in an effective and efficient manner.