SYLVIA
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Finance Officer
Job Type: Full-Time

Education

From 0 to 2006
IMO STATE UNIVERSITY, OWERRI
No added languages

Experience

CUSTOMER SERVICE OFFICER
SPRINGBANK PLC
April 2010 - December 2010 (9 months)
  • Account opening for new Customers.
  • Reactivation of Dormant accounts of existing customers.
  • Proper handling of customers complaints and taking necessary steps to solve them.
  • Treating customers request with minimal turnaround time.
  • Provision of customers’ statement of account within a reasonable time and a statement of the balance on request.
  • Honouring customers payment instruction if account is in credit or if within an agreed overdraft limit provided there is no stop order, customer mandate is okay and no bans on the account
  • Maintain due diligence and confidentiality on customers’ accounts.
  • Maintain an up to date account on customers’ mandate.
  • Issuance and payment of Managers Cheque and other bank cheques.
  • Processing of all transfer instructions and direct lodgement transactions.
  • Ensuring that all outward clearing cheques received by tellers are processed and forwarded to the regional or head office clearing unit.
  • Confirming NEFT and E- payments into beneficiary’s account.
BUSINESS DEVELOPMENT OFFICER
SPRINGBANK PLC
November 2007 - March 2010 (2 years 5 months)
  • Deposit mobilization.
  • Marketing of bank’s products and Soliciting for new accounts.
  • Customer Relationship management.
  • Facilitation of customers’ credit and loan recovery.
  • Collating the branch’s weekly and monthly performance reports.