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Niabari Peace
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Front desk officer / receptionist
Job Type: Full-Time

Education

From 0 to 2012
Lagos State University, Lagos (B.Sc Computer Science)
From 0 to 2000
Beeri High School Beeri
From 0 to 2008
Emenet Resources Centre Ltd. Lagos (Comp TIA A+)
No added languages

Experience

Front Desk Officer
BLUESEA INVESTMENT LIMITED
March 2012 - November 2012 (9 months)
  • Check in guests, keep record of guest arrivals, length of stay and their special needs and preferences.
  • Manage the booking of rooms, check with House Keeping departments, the rooms ready and liaise with housekeepers on how to deliver luggages to the rooms.
  • Note requests for wakeup calls, transport arrangement and other general enquires.
  • Settle guests complains with tact and diplomacy.
  • Answer telephones calls both national and international, schedule reservations, take messages and transfer callers to guest rooms.
  • Liaise with housekeeping department, restaurant and security regarding VIP and group check ins.
  • Maintain accurate account balances for hotel expenses and collect payment from guests.
  • Expenses include room charges, oversea telephone calls, meals and laundry.
Brand Supervisor
UAC RESTAURANT
January 2004 - Present Day (13 years 3 months)
  • Making bank deposits
  • Responsible for all aspects of customer services
  • Securing store at close
  • Handles customer request and enquires
  • Issuing of waybills and invoices