AS CUSTOMER SERVICE OFFICER:
Customer relationship management.
Responsible for attending to walk-in customers, and ensuring that their needs are adequately met in a professional manner.
Overseeing customer service operations in order to ensure that quality service and local standards are maintained.
Entry of customer’s data into register for new accounts.
Preparing weekly report of accounts opened and monthly reporton money laundering to NDIC,CBN and EFCC.
Answering customer enquiries, resolution of complaints and providing follow up where necessary.
Sending emails to regulatory bodies like CBN, EFCC and NDIC and checking the bank’s email on regular basis.
Cross selling the bank’s product, building customer interest and account opening application.
Managing staff administrative related issues.
Retaining adequate records of identification (KYC), customer data, transactions and updating any changes.
Organizing in house training for staff on bank products, banking software and regulatory standards.
Olusegun Obasanjo Technical College, Isa, Sokoto State. (NYSC)- 2010.
Training students on the use of computer systems.
Microsoft Operating System installation, maintenance and troubleshooting.
Entry of staff data into database.
Installation of softwares and restoring of operating systems.
Training staff on the use of Microsoft Packages.
Preparation of staff salary vouchers.
Typing and editing of minutes of meetings, agenda for programs and business proposal.
Good with office support activities such as photocopying, scanning and documentation.