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ELIZABETH GBEMISOLA
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Front desk officer 70 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY-OGBOMOSO,OYO STATE,NIGERIA
Languages:
English

Experience

Cusomer/Front desk officer
TARGET MICROFINANCE BANK
March 2011 - Present Day (6 years 4 months)

AS CUSTOMER SERVICE OFFICER:

 Customer relationship management.

 Responsible for attending to walk-in customers, and ensuring that their needs are adequately met in a professional manner.

 Overseeing customer service operations in order to ensure that quality service and local standards are maintained.

 Entry of customer’s data into register for new accounts.

 Preparing weekly report of accounts opened and monthly reporton money laundering to NDIC,CBN and EFCC.

 Answering customer enquiries, resolution of complaints and providing follow up where necessary.

 Sending emails to regulatory bodies like CBN, EFCC and NDIC and checking the bank’s email on regular basis.

 Cross selling the bank’s product, building customer interest and account opening application.

 Managing staff administrative related issues.

 Retaining adequate records of identification (KYC), customer data, transactions and updating any changes.

 Organizing in house training for staff on bank products, banking software and regulatory standards.

NYSC-COMPUTER DEPARTMENT
OLUSEGUN OBASANJO TECHNICAL COLLEGE,ISA,SOKOTO STATE
February 2009 - March 2010 (1 year 2 months)

Olusegun Obasanjo Technical College, Isa, Sokoto State. (NYSC)- 2010.

 Training students on the use of computer systems.

IT OFFICER /OFFICE ADMIN-INTERN
FEDERAL MINISTRY OF LABOUR,FEDERAL SECRETARIAT,ABUJA(COMPUTER SECTION)
July 2006 - January 2007 (6 months)

 Microsoft Operating System installation, maintenance and troubleshooting.

 Entry of staff data into database.

 Installation of softwares and restoring of operating systems.

 Training staff on the use of Microsoft Packages.

 Preparation of staff salary vouchers.

 Typing and editing of minutes of meetings, agenda for programs and business proposal.

 Good with office support activities such as photocopying, scanning and documentation.