1. Receiving customer request and booking of items via e-mail, phone line and manually.
2. Filing customers request and booking appropriately for easy access.
3. Act as the bridging force between the customer and the organization.
4. Contribute to solving customer’s complaint and delivering appropriate items in good condition.
I have been able to increase the customer base by 23% in year 2012
1. Handling registration process for new and existing customer.
2. Managing phone activities.
3. Handling customer goods from pick-up point to delivery point.
4. Attending to customer’s complaint and request.
5. Relationship management.
6. Monitoring customer goods using Air Cargo Tracking website.
7. Using Airway Bill to clear good from airline.
I was able to increse customer base by 15% during the period that i was there there-by incresing the profit of the organization by deligently doing my duties effectively.