MARY ANULIKA
Personal data and contacts will be open only to employers with access to CV database
Front desk officier 120 000
Job Type: Full-Time

Education

From 0 to 2006
ABIA STATE UNIVERSITY, UTURU
No added languages

Experience

CUSTOMER SERVICE OFFICIER
AIRTEL NIGERIA
November 2010 - Present Day (6 years 4 months)
  • Supporting and providing superior service and solutions via phones to customers on Airtel network.
  • Good understanding use of Airtel’s Products and Services.
  • Effective use of available use of system and application tools to resolve customer’s queries and inquiries.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone task like call transfer, taking messages, call backs, hold, interruptions, and unintentional disconnects.
  • Understanding the impact of attitude in handling calls professionally.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Identify voice skills and how to enhance a good telephone presentation..