CUSTOMER SERVICE OFFICIER
November 2010 - Present Day (6 years 6 months)
- Supporting and providing superior service and solutions via phones to customers on Airtel network.
- Good understanding use of Airtel’s Products and Services.
- Effective use of available use of system and application tools to resolve customer’s queries and inquiries.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone task like call transfer, taking messages, call backs, hold, interruptions, and unintentional disconnects.
- Understanding the impact of attitude in handling calls professionally.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Identify voice skills and how to enhance a good telephone presentation..