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Frontdesk receptionist
Job Type: Full-Time


From 0 to 2009
Coptic Academy Computer Centre
No added languages


Leading Lodges Of Africa
June 2009 - Present Day (8 years 1 month)
  • To greet the customer and identify his specific reservation.
  • To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
  • To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
  • To issue the key.
  • To liaise or alert hall porter so that the guest's luggage is taken to his room and the key issued.
  • To update occupancy list, giving copies to hall porter and telephonist.
  • To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
  • To complete office bulletin book.
  • To complete the handover book.
  • To be fully updated with all issues in the handover book.
  • To ensure that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules.
  • To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
  • To ensure co-operation and helpfulness with all front office and housekeeping departments.
  • To ensure that the guest list register is updated regularly during the day and those copies are sent to the appropriate departments, i.e. Hall Porter, Cashier, Telephone Room and Housekeeping.
  • To liaise closely with the housekeeping department on check outs, moves, etc.
  • To arrange alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied.
  • To ensure maximum room occupancy in line with agreed policy on overbooking
  • To hold regular performance appraisals with all reception staff, identifying areas for development and training needs.
  • To carry out regular on-the-job training with all reception staff to ensure that they perform their duties correctly to company standards and that the training needs identified in the performance appraisals are actioned.
  • To report any faults or defects to the maintenance department.
  • To be totally security conscious at all times and ensure that effective procedures are in operation for bomb scares, etc.
  • To maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
  • To give feedback on guest letters and comments.
  • To maintain the Companies minimum standard as related to all.
  • To maintain and observe company policies and procedures.
  • To discuss the function with a client, ascertaining and noting his exact needs.
  • To show the client the various facilities available, advising and discussing the merits of the various options.
  • To advise and discuss the choice of menus.
  • To advise and discuss alcoholic and non-alcoholic beverage requirements.
  • To advise and discuss table plans.
  • To ascertain what entertainment, if any, is required.
  • To ascertain what table appointments, e.g. flowers, are required.
  • To confirm the availability of the facilities required.
  • To monitor and control provisional and confirmed function bookings and ensure that no double bookings occur.
  • To confirm all details in writing to the guest.
  • To up-date status board and advise all departments once confirmation of the function is received, normally under the banqueting manager's signature.
  • To be constantly aware of new business opportunities and action these.
  • To be available to conference organisers at all times during a conference.
  • Maintain and update regional/international directories
  • Test/report faulty lines/equipment
  • Maintain telephone A-Z bible
  • Accurate wake-up logging/executing
  • Ensure relevant group check-out known
  • The standard company terminology
  • caller's name
  • Accurately enter guest message
  • Answer calls within 3 rings
  • Paging guests for telephone calls
  • Direct calls to relevant and correct department
  • Maintain neat and tidy work place
  • International call procedure
  • Clear speaking voice with correct tone
  • Ability to operate communication equipment