Personal data and contacts will be open only to employers with access to CV
From 0 to 2009
Coptic Academy Computer Centre
No added languages
Leading Lodges Of Africa
June 2009 - Present Day (7 years 11 months)
To greet the customer and identify his specific reservation.
To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
To issue the key.
To liaise or alert hall porter so that the guest's luggage is taken to his room and the key issued.
To update occupancy list, giving copies to hall porter and telephonist.
To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
To complete office bulletin book.
To complete the handover book.
To be fully updated with all issues in the handover book.
To ensure that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules.
To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests.
To ensure co-operation and helpfulness with all front office and housekeeping departments.
To ensure that the guest list register is updated regularly during the day and those copies are sent to the appropriate departments, i.e. Hall Porter, Cashier, Telephone Room and Housekeeping.
To liaise closely with the housekeeping department on check outs, moves, etc.
To arrange alternative suitable accommodation, for a confirmed or regular guest, if the hotel is fully occupied.
To ensure maximum room occupancy in line with agreed policy on overbooking
To hold regular performance appraisals with all reception staff, identifying areas for development and training needs.
To carry out regular on-the-job training with all reception staff to ensure that they perform their duties correctly to company standards and that the training needs identified in the performance appraisals are actioned.
To report any faults or defects to the maintenance department.
To be totally security conscious at all times and ensure that effective procedures are in operation for bomb scares, etc.
To maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
To give feedback on guest letters and comments.
To maintain the Companies minimum standard as related to all.
To maintain and observe company policies and procedures.
To discuss the function with a client, ascertaining and noting his exact needs.
To show the client the various facilities available, advising and discussing the merits of the various options.
To advise and discuss the choice of menus.
To advise and discuss alcoholic and non-alcoholic beverage requirements.
To advise and discuss table plans.
To ascertain what entertainment, if any, is required.
To ascertain what table appointments, e.g. flowers, are required.
To confirm the availability of the facilities required.
To monitor and control provisional and confirmed function bookings and ensure that no double bookings occur.
To confirm all details in writing to the guest.
To up-date status board and advise all departments once confirmation of the function is received, normally under the banqueting manager's signature.
To be constantly aware of new business opportunities and action these.
To be available to conference organisers at all times during a conference.
Maintain and update regional/international directories