Customer Service Executive
Cardcentre Nigeria Limited(subsidiary of CHAMS PLC)
June 2009 - February 2012 (2 years 9 months)
- Ensuring follow up in relation to enquiries made and to personally follow up on customers request via phone calls, emails especially as it relates to status of job.
- Ensure proper dissemination of information on products and about the company to customers.
- Handle customers’ complaints with dispatch and ensure appropriate persons are well informed as in the procedure of customer complaint reporting and resolution.
- Maintain and service both existing and new customers
- Creation and maintenance of client database.
- Advice Management on participation in trade exhibition that may impact positively on financial performance of the Organization
- Plan for the resources needed for effective discharge of duties
- Generate weekly report on enquiries, complaints and sales
- Sales & Telemarketing