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Ufuoma
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General manager 250 000
Job Type: Full-Time

Education

From 0 to 2003
University of Lagos
No added languages

Experience

General Manager
GHPPKonsult
January 2012 - Present Day (5 years 2 months)
  • In charge of coordinating the overall operations of the various Restaurants.
  • Overall responsibility of man power planning and recruitments.
  • Developing and implementing the performance appraisal system for the company and coordinating it with other line managers.
  • Developing and implementing disciplinary policies.
  • Coordinating with finance department for processing of payments to employees.
  • Establishing and implementing strategic business and financial and operational reports and plans.
  • Increase revenues and reduce cost to ensure highest profitability for the group.
  • Monitor the implementation of approved strategies to drive the performance of the company.
  • Prepare monthlyl company budgets and monitor performance against approved budgets.
  • Provide guidance, development and training to assigned staff and encourage individual development.
  • Ensure organization is running smoothly and efficiently according to the company’s business development plans and objectives.
Customer care consultant
Globacom Nigeria
July 2007 - December 2011 (4 years 6 months)
  • Attend to Customer queries and enquires.
  • Update customer database
  • Generate feedback to assist company in identifying customer needs.
  • Quickly and effectively solve customer challenges.
  • Escalate customer issues to the back office where necessary.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Up-sell company products to customers.

Blackberry/3G HSI Specialist

  • Up-sell company products to customers
  • Educate customers on how to use the various products and services.
  • Effectively resolve customer challenges and escalate issues to back office where necessary.
  • Follow up on escalated issues and revert to customer.

Glo1/Broadaccess Specialist

  • Ensure quick resolution of customer challenges.
  • Attend to customer enquires
  • Up-sell company products and support sales reps in opening new accounts and upgrading existing services.
  • Liaise with technical unit in resolving customer issues.
  • Assist with creating customer satisfaction survey.
  • Ensure shortest possible turnaround time for resolving issues.
Logistics Officer
Hazelton Integrated Services
February 2006 - July 2001 (4 years 5 months)
  • Carry out logistics as regards the training programme, this includes; accommodation for facilitators and participants, training venue, feeding etc.
  • Deploy timelines and budget requirements for planned and new training programs.
  • Prepare reports as regards the entire training process.
  • Ensure training materials are developed to specific client’s requirements.
  • Generate feedback for clients.
Project Officer
IBFCAgusto Ltd
June 2005 - December 2005 (7 months)
  • Engage facilitators
  • Supervise the entire training process
  • Assist with developing training materials.
  • Evaluate facilitator’s performance.
  • Generate feedback for client.
  • Ensure training materials are up to date.
  • Manage various company accounts and draw up training schedule for them.
  • Carry out logistics as regards the training programme, this includes; accommodation for facilitators and participants, training venue, feeding etc.