Cashier, Administrative Officer, Customer Service Representative /Front Desk Officer, Procurement /Inventory officer
Flex Pro Nigeria Limited
September 2013 - November 2013 (2 months)
• Answer customers' questions, and provide information on procedures or policies.
• Compute and record totals of transactions.
• Calculate customer’s job.
• Bill customer’s job.
• Issue receipts, refunds, credits, or change due to customers. .
• Offer customers carry-out service at the completion of transactions.
• Receive payment by cash
• Resolve customer complaints.
• Accept reservations or requests for take-out orders.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Stock shelves
• Pay company bills by cash
CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK OFFICER
• Billing of customers jobs
• Resolve customer complaints via phone
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain reasons for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company’s information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Compile reports on overall customer satisfaction.
• Establish and maintain supplier accounts.
• Ensure data is entered into the book.
• Maintain financial files and records.
• Attend to customers enquiries.
• Ensure a decent office environment.
PROCUREMENT /INVENTORY OFFICER
• Prepare purchase orders
• Receive waybill for supplied goods
• Receive, stock and issue goods
• Manage stock levels and give out supplies from stock
• Maintain stock records
• Prepare inventories
• Be responsible for, and check supply invoices against purchase orders
• Prepare reports on adjustments to inventories, spoilt or damaged stock and changes in stock
• Price incoming goods, estimate cost of requisitions or value of stock in store
• Get rid of obsolete stock.
• Issue stock to machine operators